Privacy Policy

Overview

This Privacy Policy applies to TransactWell -  www.transactwell.com & www.transactwell.ca (“Website”).

The Website facilitates our business financial management tools as well as our financial products and referral business and related services (collectively “Services”). This Privacy Policy describes how TransactWell collects and uses the personal and business information you provide (directly or through third parties), or which is automatically generated, when you interact with our website (“Website”).

This Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update such information. For purposes of this Privacy Policy, “Personal Information” means information that personally identifies you.

Information We Collect

We collect the following information from you:

  • Contact information such as name, business name, email address, mailing address, and phone number
  • Financial information such as loan terms, amounts, contract identifiers, statements, business credit history, and payment behavior
  • Unique identifiers such as username and password, and IP address; and
  • Business information including company size, and business type
  • Information to verify customer identity
  • Information to determine qualification for financing or other services

In addition to collecting information via our Website, we may also conduct a site visit to collect information, and obtain information and external data used by lenders, partners, and brokers to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media. Once you are a TransactWell customer, we may reach out to you for, or otherwise obtain, information if you decide to renew financial products and services as otherwise needed to provide said Services.

Use of Information

We use the information we collect to:

  • Compile, save, use and analyze your Personal Information in both a personally-identifiable form and as part of an aggregated data;
  • Operate, maintain, improve, and provide to you the Service and to conduct our business, including our own products and services and referring you to third party small business lenders and service providers;
  • Verify your identity and conduct appropriate diligence;
  • Register you as a user and identify you when you sign in to your account;
  • Process or refer your applications and determine whether or not your business qualifies for one of our financing products, either by us or by one of our partners;
  • Communicate with you on our dealings, respond to customer service requests, send marketing communications, and send account update notifications;
  • Post and review your comments on our blog.
  • Conduct research and analyses to better understand our customers; and produce data analytics and reports containing anonymized summaries of Personal Information and other information that is not Personal Information (such information, “General Information”) that we share with business partners. General Information may include Personal Information that has been aggregated, anonymized, and will not identify you.

Privacy and Sharing of Information

TransactWell will share your Personal Information with third parties only in the ways that are described in this Privacy Policy and as required by law. We do not sell your Personal Information to third parties.

We will provide your Personal Information, which may include application information, to our trusted business partners, third party lenders of TransactWell products, service providers, and subsidiaries and affiliates to provide financing and/or to provide services to help us with our business activities, such as offering customer service, processing credit checks or secure data storage, and other similar services. These companies are authorized to use your Personal Information only as necessary to provide these types of services to us. In addition, we may share your basic information (name, company name, phone number, email address and requested loan amount) with one of our business partners to market their services to you, provided, however, if you do not want us to share your Personal Information in these circumstances with these business partners, please contact us to opt-out by email at communications@transactwell.com or by postal mail at the contact information listed below. In addition, we may also share General Information for the same reasons as we provide Personal Information and for business partners and others to conduct analyses and research and track marketing performance or as otherwise provided in the Tracking Technologies part herein.

Some of our pages may utilize framing or white-labeling techniques to serve content from our partners while preserving the look and feel of our Website. For example, some of our partner pages from our Marketplace may utilize white-labeling techniques. Please be aware that in these instances you are providing your Personal Information to these third parties and not to TransactWell.

We may also disclose your Personal Information:

  • As required by law, such as to comply with a subpoena, or similar legal process, including in a bankruptcy proceeding;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a request from a governmental entity;
  • If TransactWell is involved in a merger, acquisition, or sale of all or substantially all of its assets or equity, in which case, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information; and
  • To any other third party with your prior consent to do so.

User Access and Choice

If your Personal Information changes, or if you no longer desire our Service, you may correct, update, amend, delete/remove, or contact our Customer Support at communications@transactwell.com or by contacting us by postal mail at the contact information listed below. TransactWell will consider each request on an individual basis and comply where required by law or where it deems appropriate in its sole and reasonable discretion.

We will retain your information for as long as your account is active or as long as reasonably useful for commercial purposes. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-Out Policy

TransactWell and our business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails, telephone solicitations or other forms of contact from TransactWell and our trusted business partners by following the unsubscribe instructions included in these emails, accessing preferences in your account settings page of service provides if they exist or by contacting us by email at communications@transactwell.com or by postal mail at the contact information listed below.

Tracking Technologies

TransactWell and our partners (for example, our sales and marketing partners), affiliates, or analytics or service providers, marketing trackers, and survey tool service providers use cookies or similar technologies. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Depending on the technology in use at the time, TransactWell may use cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies for user analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited. In addition to identifying and analytic purposes described in this Privacy Policy, we may use information obtained from our website and share it with other organizations to measure the use of our website and to improve functionality and content. 

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, and Website functionality.

Behavioral Advertising/Re-Targeting

We may partner with third parties to display advertising on our Website and manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. Please note this does not opt you out of being served advertisements. You will continue to receive generic advertisements. If you wish to opt-out please contact us comminications@transactwell.com

Security of Information

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Additional Information

Links to 3rd Party Sites

Our Website includes links to other websites whose privacy practices may differ from those of TransactWell. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Blog/Forum

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by email at communications@transactwell.com or by postal mail at the contact information listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email at communications@transactwell.com or by postal mail at the contact information listed below.

Social Media Widgets

Our Website includes social media features, such as the Facebook “Like” button. These features may collect your IP address, which pages you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Contact Information

General Inquiries: If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us by email at communications@transactwell.com, or with a letter by postal mail to:

TransactWell
ATTN: Privacy Policy
6A-170 The Donway W. Suite 1922

Toronto, ON M3C2E2, CAN

 

To opt-out of marketing communications:  please use one of the communication methods below, and include your full name and business mailing email addresses. Once we locate your contact information based on the information you provide us, it will be removed from our databases and mailings lists.

  1. Send an email to communications@transactwell.com
  2. Send a letter to:

TransactWell
ATTN: Privacy Policy
6A-170 The Donway W. Suite 1922

Toronto, ON M3C2E2, CAN